Store Policies
Please review our policies carefully before placing an order. Every Neon Frame Studio frame is custom-made using your uploaded photo and design.
Made-to-Order Products
All Neon Frame Studio products are custom-made to order using a photo and design provided by the customer. Each frame is created specifically for the individual customer and cannot be resold or repurposed.
Returns & Change of Mind
Due to the custom nature of our products, we do not accept returns or exchanges for change of mind, including:
- Deciding you no longer want the item
- Ordering the wrong size or finish
- Personal preference after receiving the product
Design Responsibility
Customers are responsible for uploading the correct photo and reviewing their design before checkout. By placing an order, you confirm that you have reviewed and approved your design. We will also do all neccessary steps to ensure quality assurance and following requsts.
Faulty or Damaged Items
If your item arrives damaged or faulty, please contact us within 48 hours of delivery with your order number and clear photos/video showing the issue.
If confirmed as a manufacturing fault or transit damage, we may offer a replacement, repair, refund, or store credit (at our discretion).
Non-Returnable Items
- Custom frames made using customer-supplied photos
- Items marked as final sale
- Gift cards
Processing & Production Time
All Neon Frame Studio products are custom-made to order. Typical production time is 3–7 business days after your design is confirmed.
Shipping Options & Delivery Timeframes
- Standard Shipping (Free): 12–20 business days
- FedEx Shipping: 7–12 business days
- DHL Express: 5–8 business days
Delivery timeframes are estimates and may vary depending on destination, customs processing, and courier conditions.
International Shipping
International orders may be subject to customs duties, taxes, or import fees. These fees are the responsibility of the customer and are not included in product or shipping prices.
Tracking
Once shipped, you’ll receive an email with tracking details. Please allow 24–48 hours for tracking updates to appear.
Delays, Incorrect Address & Failed Delivery
We are not responsible for courier delays once the order has left our facility. If a parcel is returned due to an incorrect/incomplete address or failed delivery attempts, reshipping fees may apply.
Damaged or Missing Packages
Contact us within 48 hours of delivery with your order number and clear photos of the packaging and item.
🔒 Returns & Refunds Policy
Made-to-Order Products
All Neon Frame Studio products are custom-made to order using a photo and design provided by the customer. Each frame is created specifically for the individual customer and cannot be resold or repurposed.
Returns & Change of Mind
Due to the custom nature of our products, we do not accept returns or exchanges for change of mind, including:
- Deciding you no longer want the item
- Ordering the wrong size or finish
- Personal preference after receiving the product
Design Responsibility
Customers are responsible for uploading the correct photo and reviewing their design before checkout. By placing an order, you confirm that you have reviewed and approved your design. We will also do all neccessary steps to ensure quality assurance and following requsts.
Faulty or Damaged Items
If your item arrives damaged or faulty, please contact us within 48 hours of delivery with your order number and clear photos/video showing the issue.
If confirmed as a manufacturing fault or transit damage, we may offer a replacement, repair, refund, or store credit (at our discretion).
Non-Returnable Items
- Custom frames made using customer-supplied photos
- Items marked as final sale
- Gift cards
🚚 Shipping Policy
Processing & Production Time
All Neon Frame Studio products are custom-made to order. Typical production time is 3–7 business days after your design is confirmed.
Shipping Options & Delivery Timeframes
- Standard Shipping (Free): 12–20 business days
- FedEx Shipping: 7–12 business days
- DHL Express: 5–8 business days
Delivery timeframes are estimates and may vary depending on destination, customs processing, and courier conditions.
International Shipping
International orders may be subject to customs duties, taxes, or import fees. These fees are the responsibility of the customer and are not included in product or shipping prices.
Tracking
Once shipped, you’ll receive an email with tracking details. Please allow 24–48 hours for tracking updates to appear.
Delays, Incorrect Address & Failed Delivery
We are not responsible for courier delays once the order has left our facility. If a parcel is returned due to an incorrect/incomplete address or failed delivery attempts, reshipping fees may apply.
Damaged or Missing Packages
Contact us within 48 hours of delivery with your order number and clear photos of the packaging and item.